E-Shop Access: To access our E-shop, we kindly ask you to first contact us viae-mail with your first name, last name, email, and phone number. Following this, you will receive detailed access information from us via email as well. We recommend checking your spam folder regularly to ensure that no important information is lost.
Selecting and Adding Products to Cart: Find the desired products on our website and add them to your cart by clicking on the respective button.
Check-out Process: Once you are satisfied with your product selection, navigate to the check-out. Here, you have the opportunity to review your order and proceed.
Entering Delivery and Billing Address: If this is your first purchase, input your delivery and billing address. If you are an existing customer, verify if this information is still up-to-date. For commercial or legal entities, entering the tax number in the appropriate field can facilitate customs processing and reduce shipping time.
Confirmation of Data: Ensure that your delivery and billing address are entered correctly to ensure a smooth delivery. Please note that this process aims to ensure a seamless transaction and accurate provision of all necessary information to avoid delays.
Completing the Order: Once you have entered the necessary information, finalize the order.
Order Confirmation: You will receive a confirmation of receipt via email, confirming the receipt of your order. The order confirmation for prepayment will be sent within the next 24 hours. Our bank details will be provided along with the attached Terms and Conditions.
Prepayment: Please note that the execution of the order will only take place after receipt of the prepayment. This prepayment should be made within 7 days to ensure order processing. Once the prepayment is received, order processing will commence. Note that no further steps toward order fulfillment will be taken before the prepayment is received.
Data Privacy: In our E-shop, your data is handled and stored with care. All information provided during the purchase process is solely used to process your orders and provide you with the best possible customer service. We do not share your personal data with third parties for advertising purposes and employ state-of-the-art security measures to protect your data.
